What are Fraud and Scams?
In online finance, fraud and scams aim to steal money or data by exploiting your trust, payment tools, or your identity. These attempts are usually:
- phishing messages that imitate banks or services to steal logins or codes;
- social engineering when someone pressures you to share data;
- fake websites or apps that copy real brands and capture payment or login details;
- malware and account takeovers that originate from an infected device or a reused password, ultimately resulting in unauthorized payments or data leaks.
When you can recognise these schemes, you are less likely to act impulsively. This gives you time to pause, check the details, and decline a payment if anything looks inconsistent.
Our Approach to Customer Protection
Connectro is a regulated financial services provider: we follow Canadian privacy laws and the GDPR and are registered with FINTRAC as a Money Services Business, so strict rules on user verification, data protection, and anti-fraud controls apply to us.
We support EU IBAN accounts, SEPA and SWIFT transfers, and instant wallet payments, which means security has to be built into every step, not added afterwards.
Our security policy sets clear rules for access control, transaction monitoring, and incident response across all of these services:
- strong authentication with secure portal access and multi-factor authentication;
- user verification during onboarding and for higher-risk changes or transactions;
- monitoring of transactions and behaviour to spot unusual activity and react to reporting fraud cases quickly;
- incident response that lets us suspend or limit an account and hold payments if we detect suspected fraud or cyberattacks;
- data protection that includes limited staff access to client records, resilient infrastructure, regular system back-ups, and controls for data moved between countries.
Connectro handles SEPA and other international payments with client protection at the centre of the service. When you contact support, you speak with a real person, not AI, and a specialist can review your security account and recent activity in real time.
What Should a Client Do to Stay Safe?
Technology is the only side of a client's funds protection, and everyday habits on your side are just as important.
To keep a secure account and your company funds safe, we recommend:
- use a strong and unique password for your Connectro login and never reuse it on other services;
- enable two-factor authentication (2FA) and store your codes or device securely;
- check the website address every time you log in and access Connectro only via official links or bookmarks;
- never share one-time passwords, 2FA codes, or full card details in email, messengers, or phone calls;
- keep your devices updated and use reputable security software;
- review your transactions regularly and contact us immediately if you notice anything you do not recognize.
If you build these points into internal procedures, most fraud attempts will stop at the first step and never reach your client's funds.
How to Report an Incident
If you suspect fraud or cyberattacks, see an unknown payment, or think your login details are compromised, contact us as soon as possible via the customer portal chat, contact form, or email in the Contacts section.
Share your name, registered email, and key transaction details, but never your password or full card number. We review the activity, may temporarily restrict the account, and guide you through the next account protection steps, so timely reporting of fraud cases helps us protect your funds.
