Question 1

What currencies do you offer?

Accepted Answer

Currently, we offer EUR. GBP and USD will be available soon.

Question 2

The system is asking for supporting documents when creating a payment. What documents do you need?

Accepted Answer

Generally, a contract and an invoice are required to process a payment. If, according to your business type, you have signed additional documents with the counterparty (e.g., proof of works), we also ask you to provide them. This will speed up payment processing and minimize the likelihood of receiving an additional request from the bank.

Question 3

What geolocations do you not work with?

Accepted Answer

We strive to offer our services as broadly as possible. However, due to compliance requirements, we are unable to provide services to clients based in certain geolocations. You can find prohibited territories here. What industries are restricted? To adhere to legal and regulatory obligations, as well as our internal risk management policies, we cannot support businesses operating in certain industries. Please consult our detailed list of prohibited industries to see if your sector is affected.

Question 4

How long does it take to process a payment?

Accepted Answer

SEPA payments are processed within one business day. If you make a payment at the end of the business day, there is a possibility that it will be processed on the next business day.

Question 5

Can I grant limited access to my business account for other users?

Accepted Answer

Yes, in the "Settings" section, you can invite new users and grant them specific permissions (e.g., full access or read-only) for different pages or features of the platform.

Frequently asked questions